Overland Park, KS- Kelley Phipps is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Pharmacology as a Senior Instructional Designer at Optum.
Optum is a leading information and
technology-enabled health services business dedicated to helping make the
health system work better for everyone. Valuing integrity,
relationships, compassion, innovation and performance, Kelley is deeply
committed to Optum’s goal of helping people live healthier lives.
With creativity and expertise in training and performance interventions, Kelley
Phipps has amassed over 30 years as a Training, Instructional Design, and
Performance Improvement Professional. Her professional talents include process,
gap, needs and skill analyses, ROI methodology, instructional design methods,
assessment design, and training delivery (classroom and distance solutions).
Throughout her education and training, Ms. Phipps obtained a Bachelor’s Degree
in English from Northwest Missouri State and a Master of Education degree specializing
in Human Performance Improvement from Capella University.
To further her professional development, Ms. Phipps is a member of the
International Association for Women. She holds a Mental Health First Aid
Certificate from the National Council for Behavioral Health, a FranklinCovey
client facilitation certification: 7 Habits Signature and 7 Habits for
Managers, an Achieve Global facilitation certification: Leadership and Customer
Service classes, and a LOMA certification: ACS and AIRC (Associate, Insurance
Regulatory Compliance, both with honors).
Generous and mindful, Ms. Phipps is charitable to Lutheran World Relief and
Literacy Kansas City.
